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Official website of the State of North Carolina

Cable Television Franchises

Annual Service Reports

The annual service report is no longer required. See Annual Service Reports (sosnc.gov).

Figure 17. Annual Service Reports page

Service Complaints

The NC Secretary of State does not handle cable service complaints. However, there are steps you can take to get help.

Call or contact your cable television company. The contact information should be on your bill.

On your bill, check for:

  • If it lists a local government (city, county, town), call the number on the bill. If your bill lists a local government, then your local government is in charge of the cable franchise.
  • If it lists the North Carolina Department of Justice or the North Carolina Attorney General, your cable TV is provided under a State cable franchise. The Attorney General has some power to help with State cable franchise issues. Call the number for the Attorney General on your bill or:
North Carolina Department of Justice
Consumer Protection Division
9001 Mail Service Center
Raleigh, NC 27699-9001
1-877-5-NO-SCAM
(919) 716-6000
https://ncdoj.gov/protecting-consumers/mail-cable-tv/cable-tv/
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