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Official website of the State of North Carolina

How to Report an Issue with Our Website

We are committed to providing you with the best online experience. If you encounter any issues while using our website, we want to know about it so we can resolve it quickly. Follow the steps below to report the issue to us via [email protected]:

Provide Details

To help us resolve the issue quickly, please include:

  • A clear description of the problem.
  • Time the issue occurred.
  • Steps to reproduce the issue (if possible).
  • Your device and browser information. Please let us know which browser you are using (Edge, Chrome, Safari, etc.) and the operating system (iOS, macOS, Windows 11, etc.).
  • Screenshots or screen recordings (optional, but helpful).
    • If possible, avoid cropping screenshots. If you need to crop the screenshots for privacy, security, or other reasons, please include as much of the browser window as possible in the screenshot and include the system clock time in your email.

Submit Your Report

You can contact us through:

Wait for a Response

We’ll aim to respond within 24-48 hours. If it’s urgent, please mention it in your report.

Basic Fixes

While waiting for a response, you may try:

  • Refresh the page or clear your browser cache.
  • Try a different browser (e.g., Chrome, Firefox, Safari) or device (e.g., phone, tablet, desktop).
  • Check for updates on your browser.

Thank you for helping us improve your experience!