Business Registration Manual

What is a “Dirty” Document?

The dirty document status may appear if you have ordered a document on an entity that shows a status other than current/active, i.e., merged, converted, dissolved, etc. The dirty document status also shows when ordering documents on a municipality. These documents require custom certificates. Call the customer service unit at 919-814-5400 and leave a message or e- mail [email protected] and enter in the subject line “Re: Dirty Document Question.”

Check the status of a dirty document by clicking on the invoice number and checking if the document downloads.

Image Not Available

Sometimes the documents have not been imaged and are not available for immediate download. These documents must be manually pulled and imaged onto the system before you can download them. The order automatically is queued to the file room for processing. Allow 24 business hours for processing.

If a document cannot be imaged, we will notify you directly.